Shipping & Delivery

Delivery Pricing
Delivery cost from our couriers is based off of distance from our warehouse and the overall weight of the item(s). 

Cooke Haus Shipping Policy
We custom make every piece sold by hand, so please be patient with us as we craft your piece. Average timeframe to ship is 1-2 weeks from the point of placing the order. Please allow 1-5 business days for your package to arrive. Orders are shipped across the USA through our selected delivery partners. 

Tracking information is provided for all deliveries. Once your order has shipped, tracking details will be sent via email and SMS if you have provided your mobile number.


**Rural Areas:** Rural and remote areas may attract longer shipping times, but we make every effort to choose the fastest delivery partner to your area to ensure timely delivery. Rural areas may incur additional shipping fees. If this is the case, one of our team members will contact you to discuss the extra cost or offer to cancel the order.

**Shipping Policy Notes:**
- The above delivery time frames are estimates from our shipping providers. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted, and refer to business days, not calendar days.
- We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 3 business days late based on the above time frames, please contact us and provide your name, order number, and date of order.

Shipping FAQs

**Can I track the progress of my order?**
Yes, once your order has been dispatched from our warehouse, you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers, allowing you to track your parcel's progress online.

Do you ship to PO Boxes?
Due to the larger shipping size of our furniture, we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organizes freight collection and services themselves.

What happens if my product is damaged in transit?
All products leave our warehouse well packaged and in perfect condition. In the unlikely event that an item gets damaged in transit or part of a delivery is missing, please notify us via the Contact page or email help@cookehaus.com directly within 2 business days of receiving your order. Provide your order details and a clear photo or video of the relevant damage so we can organize a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

I have not received my order, it appears to be late.
We understand that delays are frustrating, and we appreciate your patience. Please check the tracking information you have been sent for updates or notifications of an attempted delivery, issues with the delivery address, or if the parcel has been taken to a parcel collection point. If your order is more than 2 business days late based on our delivery estimates, please contact us and provide your name, order number, and date of order, and we will contact the freight carrier directly.

Still Have Questions?

Email Us:
Send an Enquiry through our Contact page.

Call Us:
(419) 237-6595
Mon - Fri 9 am - 5 pm EST

**Live Support:**
Chat with us through our live chat available on the website.