The Difference
American made. Shipped direct. Small-batch craftsmanship built to last and designed with timeless elegance in mind.
Transparency at Every Step
We believe in offering high-quality, handcrafted furniture at fair and transparent prices. Customers know exactly what they are paying for, with no hidden fees, unnecessary markups, or middle-men. Just built-to-last furniture from our family to yours.
- Shipping
- FAQ
Shipping & Delivery Information
At Cooke Haus, we are committed to delivering our handcrafted furniture with care, using a range of trusted shipping options, including small parcel, LTL (Less-than-Truckload), and custom couriers. Each method is selected to ensure that your order arrives safely and promptly.
Shipping Cost: Calculated based on the size of your order, number of items, and delivery distance from our workshop.
Crafting Time: Please allow up to 1 week for your item to be crafted.
Transit Time: Once your item is completed, delivery typically takes 3-5 business days, depending on your location.
Returns & Refund Policy
We believe in the quality of our products, but we understand that sometimes things don’t go as planned. That's why we offer a 30-day no-fault return policy for your peace of mind. If for any reason you are unsatisfied, you may return your purchase within 30 days of receipt.
Additional Information
Delivery Areas: We proudly ship to all 50 states within the United States.
Tracking: Upon dispatch of your order, you will receive an email containing your shipment's tracking information.
Custom Orders: Custom orders may require additional crafting time. We will keep you informed every step of the way.
Why Cooke Haus?
Unique Design Options: One of the primary advantages of custom furniture is the ability to create unique designs. Whether you have a specific vision in mind or need something that fits a tricky space, we can bring your ideas to life.
Longevity and Durability: Due to the high-quality materials and craftsmanship, custom furniture tends to be more durable and long-lasting. This makes it a worthwhile investment, as you'll enjoy your pieces for many years to come.
Quality Assurance: Each item undergoes rigorous quality checks to ensure it meets our high standards before it reaches your home. We have a 50-point inspection for every piece that leaves our doors, giving you peace of mind when it enters yours.
Family Owned: What makes us truly unique is our hands-on approach. We are not some huge manufacturer churning out mass-produced items. Instead, we pour our heart and soul into every piece we create. Each item is meticulously crafted by hand, ensuring that it is truly one of a kind.
Still having questions? Visit our FAQ page or contact us.
At Cooke Haus, we do things a bit differently in that we are a direct-to-consumer business. We take inspiration from nature to create modern, high-quality products with impeccable quality and stunning designs, without the high cost.
Through our eco-design house, we have been working to create sustainable pieces for the home that are timeless and long-lasting. As we move forward, we are committed to minimizing our environmental impact from our eco-friendly designs to reducing our use of plastic in our packaging.
We ship to the USA and Canada. There are a few exceptions such as Hawaii, Alaska, Puerto Rico, and Nunavut.
Working on a big project? Feel free to reach us at concierge@cookehaus.com and we will do our best to accommodate.
We believe in transparent pricing. We don't hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to customers.
See below for options. You may enter your zip/postal code during checkout to confirm shipping costs to your location.
Please visit our Store Policy page here for full details on our Shipping Charges.
For in-stock orders, standard shipping is an estimated 2-4 weeks in transit.
For custom orders, lead time is an estimated 24-26 weeks. This estimated time frame is an all-encompassing lead time from the start of production to delivery. For more information about our Custom Order Policy, please see the Store Policy page here.
Standard shipping includes delivery to the threshold, described as the "first dry area or garage", or lobby/service area of a high-rise building. For White Glove delivery, shipping is an estimated 2-5 weeks in transit. White Glove service includes a delivery appointment, inside delivery up to 1 flight of stairs, placement, and removal of large packaging materials. If you are considering a return, please request to keep the packaging.
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product, you can notify us via the contact form on our Contact Us page, and our team will provide all of the details for initiating a return. Products need to be returned within 30 days from the delivery or pick-up date in original packaging and in like-new condition to be accepted.
For more information, read here.